PS5 error number WS-116142-5 usually indicates a network connectivity problem. This issue can occur if your PS5 console is having difficulty connecting to PlayStation Network (PSN) servers or keeping a stable internet connection. It may prevent you from using online services, downloading updates, or participating in online games.
The error code does not provide precise information about the source of the problem, but it does indicate that there is a problem with the network connection. To address this error, attempt the troubleshooting procedures listed above, such as rebooting your PS5, verifying your internet connection, resetting your router, using a wired connection, updating firmware, checking PSN status, and contacting PlayStation Support as needed. These procedures can help you discover and resolve the underlying issue that is producing the WS-116142-5 error on your PS5.
The PS5 error code WS-116142-5 usually indicates a network connectivity problem. Here are some measures you can take to solve it:
Restart Your PS5
Sometimes a simple restart will cure connectivity issues. Turn off your PlayStation 5, wait a few minutes, and then turn it back on.
Check Your Internet Connection
Make sure your internet connection is stable and functioning correctly. You can accomplish this by testing other devices on the same network.
Reset Your Router
Reset your router by turning it off, waiting about 30 seconds, and then turning it back on. This can occasionally address network issues with your router.
Ensure that your PS5 system software is up to date. To check for available updates, navigate to Settings > System > System Software > System Software Update and Settings.
Check PlayStation Network Status
The issue could be with the PlayStation Network itself. Check the status of PSN services online to discover whether there have been any reported outages or scheduled maintenance.
Use a Wired Connection
If you’re currently using a wireless connection, connect your PS5 to the router via Ethernet cable. Wired connections are generally more stable than wireless ones.
Contact PlayStation Support
If none of the above procedures resolve the problem, you may need to contact PlayStation Support for additional assistance. They can provide more specific troubleshooting techniques or escalate the problem as needed.
By following these steps, you should be able to fix the WS-116142-5 issue on your PS5. Certainly! Here are some more steps you may take to troubleshoot and resolve the PS5 problem number WS-116142-5:
Check Network Cables and Connections
If you’re using a wired connection, make sure the Ethernet cable is firmly connected to both your PS5 and your router or modem. If there are any damaged wires or loose connections, consider replacing them.
Change DNS Settings
Changing the DNS settings on your PS5 will help improve network reliability. You can use Google Public DNS or OpenDNS. To accomplish this, navigate to Settings > Network > Set Up Internet Connection > Custom and manually modify the DNS settings.
Check for Interference
If you’re using a wireless connection, interference from other devices or nearby networks can create connectivity problems. Bring your PS5 and router closer together, away from potential sources of interference like microwaves, cordless phones, and other wireless devices.
Enable UPnP on your Router
Universal Plug and Play (UPnP) enables devices on your network to automatically open the ports required for online gaming and other activities. Check your router’s settings to make sure UPnP is enabled.
If UPnP is unavailable or not functioning properly on your network, you can manually forward the required ports for PSN services. For further information on how to accomplish this, consult Sony’s official documentation or the manual for your router.
Check for Firmware Updates
Make sure your router’s firmware is up to current. Check the manufacturer’s website or the router’s administration interface for available updates.
Disable Firewalls or Security Software
Overly aggressive firewall settings or security software on your router or PS5 may prevent critical network connections. Temporarily disable any firewall or security software and check whether the problem persists.
Factory Reset Your Router
As a final option, consider performing a factory reset on your router to return it to its original settings. Remember that this will destroy any custom setups, so make sure to back up any vital settings first.
By performing these additional actions, you can diagnose and hopefully resolve the WS-116142-5 problem code on your PS5. If the problem persists despite your best efforts, it could signal a more serious network issue that necessitates professional assistance.